Hola Neighbor
The Hola Neighbor program addresses the social determinants of health exacerbated by the COVID-19 pandemic in the Hidden Valley neighborhood.
The Hola Neighbor program is a collaboration of five community organizations that provide support to residents who need it most.
Problem
A lack of a centralized system to track health screenings, referrals, and follow-ups, leading to inefficiencies in service coordination and reporting.
Solution
Build a case management system that could handle everything all while keeping communication clear between partners.
Methods
Case Management System
Data Analysis
Reporting
Meritt McCully, Executive Director
“Drew was instrumental in developing the health pre-screening, case management system, and monthly reporting process for our program. His contributions were absolutely crucial to our effectiveness in serving residents and responding to our funder's information requests. Drew handles adversity with poise and maintains a positive attitude through difficult, unforeseen circumstances. I would highly recommend working with Drew in any capacity”
Results
Common Good Data worked with Hola Neighbor to build a data management system, design forms and surveys, and develop a regular process for reporting on program activities and outcomes. The results of this work can be highlighted in the 2024 Annual Report.
Figure: Resident perception of neighborhood cohesion and safety
The Hola Neighbor program conducted a total of 433 health screenings leading to 705 referrals from Jan 2023 to June of 2024.
98% of residents reported trusting Hola Neighbor and 92% were satisfied with their care.
Hola Neighbor held 17 community health workshops and dozens of events in the community.
Approximately 9 in 10 residents felt healthier, more socially connected, and felt they trusted more people in the neighborhood.